ITC Technology

Frequently Asked Questions (FAQ's)

Why does VoIP 101 Training Benefit VoIP Providers?

Why does VoIP 101 Training Benefit VoIP Dealer and Installers?

Why does VoIP 101 Training Benefit VoIP Salespeople?

What is a VoIP Certified Specialist (VCS?)

How long is the training class?

How often is the training class?

Can you come to my site for training?

How much does the VoIP 101 Training cost?


How does VoIP 101 Training Benefit end-user Adminstrators?

Like other business technology, your VoIP telephone system is an investment in your company’s future. Your phone system is one of the most vital tools that your company uses to communicate with customers. This training course will insure that you are up-to-date on all of the current benefits, system features and LAN/WAN configuration requirements to insure a successful deployment, as well as giving you the tools and the knowledge to fully utilize the advanced capabilities of your VoIP phone system. Experienced IT and telecommunications professionals teach our classes and they bring a wealth of real-life experience to every course. Our classes consistently are rated as one of the most valuable and relevant that our students have ever attended!


Who should attend the VoIP 101 Training?

Anyone who is responsible for the day-to-day administration of a VoIP phone system, or anyone who would like to learn more about the benefits, complete features, options and capabilities of VoIP. The class is taught from a practical application standpoint, rather than a highly technical or engineering perspective, and all we ask as a prerequisite is that the student has a very basic understanding of computers, networking and telephone systems.

Do I need to have my VoIP Phone System installed prior to the class?

No. Many students attend the class prior to their system installation to gain a better understanding of VoIP in general as well as the features and functionality so that they will be more knowledgeable in preparing for and completing their actual system installation.


What is covered in the training class?

Please visit our Training Agendas page for details and a course sylabus.

Where are the training courses held? has a state-of-the-art facility in beautiful Fort Collins, Colorado, just north of Denver. Our office is easily accessible from the Denver International Airport, and local hotel accommodations are available. A complete hands-on demo system is shared by a maximum of 2 students, and class sizes are limited to a maximum of 10 participants to provide for personal interaction.

Can you travel to our site for the training?

In order to maintain a controlled and focused environment, and make the most of your investment, we have setup a single training facility that has hands-on equipment, labs and modules.

What should I bring?

All you will need to bring is your willingness to learn. provides everything else.

How much does the course cost?

Tuition is $999 per day or $2,499 for the complete 3-day package. This includes all training materials, snacks/refreshments, and a box lunch each day. Travel costs and hotel accommodations are the responsibility of the student. An additional person from the same company may attend the same class for a 50% discount. Please contact us for special discounts and custom training programs for more than 6 people from the same company.

Can you suggest any local hotels?

Yes. We have a special rate available from the Fort Collins Marriott, or you can click here for a local map search of other options near our training facility.

How do I sign up for VoIP101Training?

Please Contact Us today. Since seating is limited, please register today. You will receive an e-mail within 24 hours confirming your seat, and a reminder will be sent with additional details a few days before the class. Full payment by credit card is required at the time of registration. We are sorry but we cannot offer refunds for cancellations less than 21 days prior to the class.