ITC Technology
PCG

 

1. 50 to 5,000+ Employees / Users / Phones / Seats (Nationwide / Worldwide)

2. Multiple Locations and/or Remote Workforce (i.e. Teleworkers, Road Warriors, Etc.)

3. One or more of the following "Complex" Calling Applications:

a. Call Center for all or part of business (i.e. ACD, Queues, Agents/Supervisors)

b. Full Time or On-Demand Call Recording

c. Advanced Call Reporting & Metrics

d. CTI Integration (Phones & Computer CRM/ERP Systems)

e. Mobile Smartphone Connectivity to the Phone System

f. Unified Communications (UC) Portal for Users & Administrators

 

 

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