Business Phone Systems

We proudly offer cloud phone systems backed by first-rate customer service and support.  

Flexible Deployment

All of our managed phone systems are hosted at our redundant ITC data centers and can meet your needs whether your organization prefers a VMWare “virtualized” platform or a more traditional “premise based” appliance.  We spend the time during the discovery process to determine the most appropriate phone technology to advance your business needs so that you stay ahead of the competition.

Unified Desktop Communications

Some users want to move away from the traditional physical phone and utilize a feature rich desktop call control application.  Our intuitive unified communications solutions and desktop applications will help your users more effectively communicate across the business enterprise.

• One click call control with incoming caller screen pops. Easily hold, transfer and park calls.
• Connect application to a desk phone, mobile device or use the built-in softphone
• View user presence, presence notes, corporate directory and instant message across entire business enterprise, including remote and mobile users
• Configure advanced Find Me / Follow Me to intelligently ring multiple devices
• Create and manage personal call handling rules to prioritize important calls
• Voicemail to email notification and voicemail message transcription

• Visual voicemail with user access to all enabled personal and group voicemail boxes
• ScreenDialTM from any web page or document
• View inbound/outbound call and instant message history
• Engage on demand call recording
• Easily change user role from personal extension to a specific call group(s) for inbound and outbound calling
• Create and manage scheduled and ad-hoc audio and video conferences
• Integrate with Outlook and other business applications
• Feature-rich contact center for agents and supervisors

Flexible Mobile Solutions

Take employee mobility to the next level with our integrated mobile applications.  Users, whether in the field or working in a local or remote office, can communicate as if they are in the office next door.

• View user presence, presence notes, corporate directory and instant message across entire business enterprise
• Call back from the system displays PBX configured caller ID
• Visual voicemail with user access to all enabled personal and group voicemail boxes
• Hold, transfer and park call control
• Address book and corporate directory integration
• Push notifications
• Contact center and agent functionality

Contemporary, High-Tech IP Desktop Phones

We only work with the finest device manufacturers that offer the latest in sound technology and platform integration.  Our feature-rich device offerings include:

• High definition crystal clear calls on handset or speaker phone
• PBX integration
• Open SIP standards with simplified device deployment, provisioning and support
• Stylish, intuitive design and form factors
• Gigabit ethernet
• Hi-resolution color touch screens
• Wi-Fi and Bluetooth support
• Flexible call control and headset answering capability
• Built-in USB ports

• Expansion module support and integration
• Programmable BLF, ringtones and softkeys
• Personal and centralized directories with LDAP support
• Multi line and call appearances
• Call control via desktop application
• Call recording, forwarding, call waiting, park, intercom and paging functionality
• QOS, VLAN and DSCP support
• Call center integration
• Three-way conference calling

Advanced Calling Applications

ITC Telcom has solutions to accommodate all of your advanced calling applications.  Our PBX systems utilize Interactive Voice Response (IVR) technology and can communicate with a company’s database via an external web server.  This integration between the PBX and your data can allow callers to input requested variables that further direct users on how to proceed.  Let us know how we can assist in meeting all of your advanced call application needs.